Refund Policy
Returns
Your rights
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Our returns policy is offered in addition to your legal rights. Please do consider contacting us first if you have any reason to dispute a sale, the service you received, or have a problem with the products you have received.
Can I return items I have ordered?
Your rights allow you to return goods unconditionally in some circumstances, e.g. if the items are faulty or misdescribed by us.
Additionally, if you are not satisfied with your purchase and items are NEW and UNOPENED, you may return the items within 14 days from the day you received your order.
For orders placed for collection, the cancellation period starts when you place the order and completes 14 days after you collect your items. For orders delivered to an intermediary, for example if you have asked us to ship or deliver your goods to a third party for later collection by you, your cancellation period ends 14 days after the goods are received by the third party.
Return shipment will be at your own cost and you should ensure that the shipment is packaged safely, securely and insured appropriately. Refunds will not be issued for returned items that get lost or damaged whilst in transit. Should your shipper lose or damage the goods, a refund will not be issued and you will need to claim for the loss or damage from your shipping company.
Items returned must include all original packaging, be unopened and undamaged. We will not accept items that have been glued, adjusted or tampered with from the original form; upon arrival all items will be checked thoroughly.
Rocket motors are perishable items and will deteriorate rapidly if not kept securely, at a stable room temperature, and in a low humidity environment. For this reasons, rocket motors are normally exempted from the right to cancel under The Consumer Protection (Distance Selling) Regulations 2000 paragraph 13(1)(c).
Items offered as kits or components (for example, rocket kits, avionics and other electronics) must be in original packaging and be unopened.
Unavailable and substitute items
If you order goods which prove to be unavailable, we will contact you to determine whether you would like a full refund. In some circumstances we may offer you substitute goods.
If, upon receipt of substitute goods, you wish to return them for any reason, return postage will be paid by us.
Defective Items
We will work with you to resolve any issues prior to accepting the return. Please make initial contact by email, send photos of the product, detailed description of your issues, and any details of what you have already done to fix it.
Incorrect Item
We are only human, if the product you receive is incorrect, please make initial contact by email, sending photos of the product received and the packaging it came in. We will then discuss the return and re-delivery options on a case by case basis.